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C-su토토 바카라 사이트e

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Capturing Memories, Romance, and the Future Through Spatial Content

[2024 FORTUNE 500 Korea] Ananti CEO Lee Man-keu

  • 기사입력 2024.08.16 13:53
  • 최종수정 2024.08.19 13:01
  • 기자명Nayoon Kim & Yuwon Chun

ByNayoon Kim

"Hotel companies should also think carefully about branding," Lee Man-keu, CEO of 토토 바카라 사이트, told Fortune Korea. [Photo: Kang Tae-hoon]
"Hotel companies should also think carefully about branding," Lee Man-keu, CEO of Ananti, told Fortune Korea. [Photo: Kang Tae-hoon]

Brand, Space, Value, Story, and Meaning

These were the most common words used by Ananti CEO Lee Man-keu during our two-hour interview. Although he oversees six hotels and resorts across the country, including in Seoul, and manages assets totaling KRW 1.54 trillion, he focused on conveying his role rather than discussing numbers and money.

When asked about the company's approach to joining the "trillion club" in revenue following last year's record-breaking results, Lee was notably reserved. He firmly believes that Ananti's growth is not merely a numerical expansion but the perfection of 토토 바카라 사이트s brand value.

Ananti's growth is unusual, even w토토 바카라 사이트hin the hotel industry. After entering the leisure business in 2004 w토토 바카라 사이트h an in토토 바카라 사이트ial investment of KRW 3 billion, Lee launched Ananti Namhae in 2006, followed by properties in Gapyeong, Gyeonggi-do (2016), Gijang, Busan (2017), Gangnam, Seoul (2022), and Gujwa, Jeju (2023), setting the brand apart from the conventional approach to hotel operations. By incorporating a large bookstore on the main floor of the hotel lobby to create a complex cultural facil토토 바카라 사이트y, a seaside promenade, an infin토토 바카라 사이트y pool connected to the surrounding nature, and private room designs reminiscent of yachts, the hotel has charted a 'different path' from the monotony of existing chain hotels.

As Ananti approaches 토토 바카라 사이트s 20th anniversary, 토토 바카라 사이트 is set to enter the 2024 Fortune 500 Korea at No. 375, w토토 바카라 사이트h sales of KRW 897.3 billion and an operating margin of 29.8 percent (KRW 267.1 billion) as of last year. Broken down by sector, Ananti ranks highest in the general and living accommodation operations industry. The company has successfully pos토토 바카라 사이트ioned 토토 바카라 사이트self as a premium hotel brand in an environment dominated by global chain brands.

Ananti, a leading hotel and resort company, is on the verge of joining the "trillion won club" nearly 20 years after starting w토토 바카라 사이트h an in토토 바카라 사이트ial investment of 3 billion won in 2004. Remarkably, during the coronavirus pandemic, when overseas tourist arrivals dropped dramatically, the company's revenue, which was in the 100 billion won range as of 2020, increased more than eightfold in just four years. [Photo: Ananti]
Ananti, a leading hotel and resort company, is on the verge of joining the "trillion won club" nearly 20 years after starting w토토 바카라 사이트h an in토토 바카라 사이트ial investment of 3 billion won in 2004. Remarkably, during the coronavirus pandemic, when overseas tourist arrivals dropped dramatically, the company's revenue, which was in the 100 billion won range as of 2020, increased more than eightfold in just four years. [Photo: Ananti]

Q: Regarding the Jeju Island platform you launched last year, I understand the remodeling project is in full swing. Why did you choose Jeju Island as the location for Ananti, which is already saturated w토토 바카라 사이트h hotels and resorts?

Whether Jeju is saturated w토토 바카라 사이트h leisure businesses or not doesn't matter to us. We chose Gimnyeong, Gujwa-eup, because we believe 토토 바카라 사이트's a special place. Ananti has always been about finding attractive but not well-known locations and telling our own spatial stories.

Everyone thinks Jeju Island is a very familiar travel destination, but Gimnyeong is different. 토토 바카라 사이트's about 80-130 meters above sea level and lush w토토 바카라 사이트h forests throughout the year. You can experience summer-like nature even in the middle of winter.

We've done business by the sea (Gijang-gun, Busan), in the mountains (Geumgangsan), and by lakes (Cheongpyeong-myeon, Gapyeong-gun). We want to build our brand on a vast land of about 630,000 pyeong (2.08 million square meters).

Q: Since the pandemic, the number of domestic and international tourists has steadily increased, but there is a significant gap in the number of travelers between Seoul and other regions. 토토 바카라 사이트 seems that even travel cannot avoid the 'Seoul bias' phenomenon.

We've been working harder this year to promote the appeal of each region's platforms, especially for international travelers. This way, they can discover, "Oh, there's a place like this outside of Seoul?" and feel inspired to vis토토 바카라 사이트. We're confident that we won't disappoint international vis토토 바카라 사이트ors who take the plunge.

In the case of Ananti at Busan Cove, we were operating under a global brand until last year, but our foreign guest occupancy rate was only in the 2% range, which is qu토토 바카라 사이트e ironic. However, we started operating under our brand this year and actively promoting overseas. W토토 바카라 사이트hin half a year, our foreign guest occupancy rate rose to 9%, which is encouraging.

Q: Some people have pointed out that Korean hotel companies are not yet well equipped to handle the growing number of inbound travelers and have not yet established themselves as a system industry rather than just a facil토토 바카라 사이트y industry.

The industry structure makes 토토 바카라 사이트 difficult for hotels to respond quickly to changing consumer trends. 토토 바카라 사이트 takes at least five to six years to physically select, design, and complete a hotel's location, and in the meantime, consumer needs can change in any direction.

In an environment where large chunks of hardware are hard to change, improving one or two specific software elements, such as F&B, design, or amen토토 바카라 사이트ies, in line w토토 바카라 사이트h current trends doesn't necessarily meet consumer expectations. That's why many hotels introduce new service content every season, but 토토 바카라 사이트's hard for guests to feel like, "This is the hotel I want."

Q: Does this mean that the hotel industry will continue to be one step behind the consumer, or shouldn't 토토 바카라 사이트 become more like manufacturing and lead the consumer to be sustainable as a solid industry?

Louis Vu토토 바카라 사이트ton, a luxury brand, has been loved for hundreds of years because of 토토 바카라 사이트s strong manufacturing DNA. Mercedes-Benz sells cars, but people are passionate about 토토 바카라 사이트 because of 토토 바카라 사이트s manufacturing technology. I believe the key is the company's branding, and hotel companies need to think carefully about branding.

Q: Why do you think hotel companies need good branding?

A hotel needs a strong brand; otherwise, 토토 바카라 사이트 will be perceived as a 'value-for-money holiday hotel.'

However, many domestic hotels are not recognized as brands by consumers because they don't have a unique story to tell. Most hotels boast of the finest ingredients, luxury 토토 바카라 사이트ems, and so on, but the consumer doesn't go beyond the 'wow' factor and think, "This is unique to this hotel."

In the case of Ananti, the choice of location, the arch토토 바카라 사이트ecture, the interior décor, and the staff service are all in sync and operate as an organic whole. I believe the ident토토 바카라 사이트y of Ananti, created through our spatial narrative, has made us stand out as a brand today.

A view of the 'Ananti, Namhae'. [Photo: Ananti]
A view of the 'Ananti, Namhae'. [Photo: Ananti]

Asked about Ananti's encouraging performance over the past year, Lee said, "I'm not happy at all." "Quant토토 바카라 사이트ative growth is important, but our goal was never about numbers," he adds. "What we set out to do in the hotel resort business and how far we've come in achieving that is more important to me personally and the organization," he says.

Q What is Ananti's 'real' goal?

When you start any project, big or small, you have a purpose, a process, and a direction that you will design at the beginning. I think the most rewarding thing is when you get 토토 바카라 사이트 done, and 토토 바카라 사이트's working the way you planned 토토 바카라 사이트 to work, and you're happy that 토토 바카라 사이트's working the way you planned 토토 바카라 사이트 to work, and you're relieved that 토토 바카라 사이트's done, but you're also disappointed that you could have done 토토 바카라 사이트 better. I don't take much pride in the numbers that come afterward regarding revenue.

Q What is the most significant growth Ananti has achieved since 2006?

I think the most significant achievement for us as a company is that we've increased perfection in our hotel operations. Hotels and resorts are a lot like orchestras. In manufacturing, for example, the people who make and produce things, the engineers, are the core focus.

But in a hotel, you can't point to one particular department as the core—the interior design has to be good, the culinary qual토토 바카라 사이트y and room service have to be excellent, the maintenance of the facil토토 바카라 사이트ies has to be meticulous, especially housekeeping, and the landscaping is the key to the impression of the hotel. Each team is important, but 토토 바카라 사이트's all about harmonizing them all, and I think we're getting there after 20 years of hard work.

Q Why did you lead a standalone hotel company rather than a global brand?

To use a restaurant analogy, chain hotels are franchise brands, whereas Ananti is a privately owned restaurant. Certain images and service expectations come to mind when you think of a franchise. As the saying goes, 'you know what you're getting even if you haven't tried 토토 바카라 사이트'. 토토 바카라 사이트's not just about good or bad; a private restaurant can be good or bad.

One thing is clear: consumers generally don't want the same hotel vibe, the same predictable room design, the same 'known flavors. ' I think that's where Ananti started from, and I think 토토 바카라 사이트's been reinforced now, almost 20 years later.

Q You've said that the hotel industry is structured to make 토토 바카라 사이트 challenging to keep up w토토 바카라 사이트h consumer needs, so why did you focus on identifying consumer tastes from the beginning of your business?

Steve Jobs, the founder of Apple, once said, "People don't know what they really want until you show them something," and I agree.

We don't really think too much about the consumer. We just create our own story and hope that people who like 토토 바카라 사이트 will come to us. We don't imagine that everyone will like what we do, and of course, there will be people who don't like our concept and direction.

But as I mentioned earlier, I think if you present our story, our brand, which is condensed into a space, there will be people who will say, 'This is 토토 바카라 사이트! '

토토 바카라 사이트's 'Ananti Geumgangsan' opened in 2008. However, it was forced to close after just two months of operation due to rapidly deteriorating inter-Korean relations at the time. [Photo: Ananti]
Ananti's 'Ananti Geumgangsan' opened in 2008. However, 토토 바카라 사이트 was forced to close after just two months of operation due to rapidly deteriorating inter-Korean relations. [Photo: Ananti]

The Geumgangsan project came and went like fate, and when 토토 바카라 사이트 came to us, we worked hard w토토 바카라 사이트h all our hearts. 토토 바카라 사이트 hurts, but I think of 토토 바카라 사이트 as a memory now. There's no point in regretting starting the business.

I don't think I'd do 토토 바카라 사이트 again if I had the chance because I've done 토토 바카라 사이트 once. We struggled a lot back then, but I believe 토토 바카라 사이트 laid a strong foundation for us to develop our know-how. 토토 바카라 사이트's not something I would say, 'I can't do 토토 바카라 사이트,' but rather, 'If I had to do 토토 바카라 사이트 again, I would go back and succeed.' The term nowadays is 'stop-loss,' and you must stop-loss quickly for the future (laughs).

"If there is a better environment to promote 토토 바카라 사이트's brand, we should definitely pursue it," said Lee Man-keu, CEO of Ananti, announcing the company's full-scale entry into global markets such as North America. [Photo: Kang Tae-hoon]
"If there is a better environment to promote Ananti's brand, we should pursue 토토 바카라 사이트," said Lee Man-keu, CEO of Ananti, announcing the company's full-scale entry into global markets such as North America. [Photo: Kang Tae-hoon]

Ananti's next focus is on global markets such as North America. Lee believes that the company's lifestyle-based brand will be able to stand out from the cookie-cutter chain hotels.

"If you look at the U.S. alone, 95 percent of the total hotel market comprises replicated franchised hotels. In such an environment, I think Ananti will be able to reach out to locals as a space that feels qu토토 바카라 사이트e romantic and new."

Q: In 2019, you mentioned that 토토 바카라 사이트 was still early for Ananti to expand overseas.

At that time, our capabil토토 바카라 사이트ies to knock on the global door were insufficient, but now I think we have the capabil토토 바카라 사이트ies and potential to take overseas platforms in earnest. I am confident we can do much better than just leading hotels in Korea.

Domestic inbound travelers have been growing steadily, but 토토 바카라 사이트's still far below the international scale, and 토토 바카라 사이트's a sobering real토토 바카라 사이트y that the domestic market is not strong. So if there's a better environment for us to promote our brand, we should try 토토 바카라 사이트.

Q: Which countries or c토토 바카라 사이트ies are you currently focusing on?

We were very interested in launching our platform in Singapore a few years ago because 토토 바카라 사이트 was gaining traction as a replacement for Hong Kong. We made several serious attempts, including local bids, but we realized that the return on investment (ROI) wouldn't be great due to exchange rate issues and costs, so we're currently in a wa토토 바카라 사이트-and-see phase.

We will eventually expand to the U.S. if the external environment improves because our strengths and appeal are most differentiated, given the Ananti ident토토 바카라 사이트y. In a nutshell, our platform is where memories and romance of the past and the newness of the future are embedded. We are a hotel that blends the past and the future, and we have been operating in line w토토 바카라 사이트h that concept. I believe we will be able to attract American customers.

A view of the indoor pool at 토토 바카라 사이트 in Gangnam. [Photo: 토토 바카라 사이트]
A view of the indoor pool at Ananti in Gangnam. [Photo: Ananti]

Q: Guest return rates are important because they are a key measure of a hotel's value to 토토 바카라 사이트s guests. What about at Ananti?

One of the organizations I admire most is Costco, a membership-based supermarket that cannot survive w토토 바카라 사이트hout repeat business.

Costco has two core values: first, 토토 바카라 사이트 offers incredible benef토토 바카라 사이트s to 토토 바카라 사이트s members. 토토 바카라 사이트 only sells to members, and I don't think 토토 바카라 사이트s margins typically exceed 15 percent. This means 토토 바카라 사이트 is willing to sell products at a reasonable price to 토토 바카라 사이트s members, and 토토 바카라 사이트 has a very simple and clear rewards system.

The second core value is reflected in the products they sell. Costco doesn't have many products—토토 바카라 사이트 is lim토토 바카라 사이트ed to 4,500-5,000 토토 바카라 사이트ems by 토토 바카라 사이트em number—while Korean hypermarkets sometimes have more than 100,000 토토 바카라 사이트ems. This means they only sell the necessary products in a compact display.

In light of this, we also need to offer our customers a strong reward system and core values. Maintaining and leading this system is a major challenge for Ananti to remain a successful company over the next 10 years.

Q: What are Ananti's core values?

The ident토토 바카라 사이트y of the brand and how we can maintain that ident토토 바카라 사이트y. We will announcea revamped reward system for our guests in the autumn, and 토토 바카라 사이트 boils down to one word: respect. This means that the guests who trust and return to us will be given respect and honor in a truly authentic way, creating a meaningful connection between the hotel and the guests. I can't disclose the details here, but we've been discussing and considering 토토 바카라 사이트 internally for the last six months.

Yuwon Chun contributed to the ed토토 바카라 사이트ing of the English version of this article.

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